These online shopping terms and conditions apply to all orders which you, the customer place using this website www.evolvingstyles.co.uk Please read through them carefully before placing your order and print a copy for future reference. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.
1.1 DELIVERY TIMES AND INFORMATION
For UK, we deliver 5 days a week (Monday to Friday). We aim to deliver within 3 working days following the date your order is placed. We post items to the UK through the Royal Mail’s recorded delivery service. A signature is required on delivery. For UK postal costs, please refer to our Shipping Rates at checkout.
For international orders, we aim to deliver within 5 working days following the date your order is placed. A signature is required on delivery. For international shipping costs, please refer to our Shipping Rates at checkout.
Customers outside the United Kingdom may also be liable for any import duty, permits, product restrictions and other local requirements. These are levied once the items reach the specified destination. Please note that we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office before placing an order.
We make every effort to dispatch items on time. If we are unable to deliver the items within the specified timeframe, you are entitled to cancel the order and we will refund in full any charges which have been debited in respect of that order. If the items are not delivered within the time period, please contact our Customer Services Department. Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full.
You can raise any queries by contacting us at firstname.lastname@example.org Our team will be happy to check your order status and send you an update. Please have your order number to hand and mark it clearly within the email. Our Customer Services Department can be contacted between the office hours of 9.30 a.m. and 5.30 p.m. Monday to Friday.
1.2 RETURNS & CANCELLATIONS
We will refund any item you are not completely happy with when you return it to us within 14 days of receipt. Return it by post with the receipt to Evolving Styles, Studio 52, The Old Truman Brewery, 91 Brick Lane, London, E1 6QL. We recommend that you use an insured or registered mail service or courier when sending items back to us as we are unable to refund for items which are not received at our premises. You will be responsible for the cost of delivering the item(s) back to us, unless we delivered an item to you in error or the item was faulty. Please note that refunds will only be paid to the credit card used at the time of purchase.
If you wish to cancel your order, please contact our Customer Services Department. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our Returns Policy (below). Please note that once we have dispatched items to you, you will not be able to cancel any contract you have with us for additional services carried out by us (e.g. gift wrapping). As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge. We cannot refund any priority, express or courier component of the postage charge.
‘COOLING OFF’ PERIOD
If you live in the European Union you have a right by law to withdraw from the purchase of any item within a ‘cooling-off’ period of seven working days starting on the day after the day the item is delivered to you. This right applies to all items advertised on the Website except for sealed items where the seal has been broken.
You have the right to return a faulty item within a reasonable period of time. We must be notified in writing of the fault within 24 hours of receipt of item.
If we have sent you an incorrect item, please notify our Customer Service Department at email@example.com as soon as possible and return the incorrect item to us, and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item and will reimburse your reasonable costs in returning it.
We will reimburse Royal Mail Recorded Delivery postage costs you incur in returning the following items to us:
(i) items we delivered to you in error;
(ii) items which are defective or incorrect;
(iii) items which are substitutes for items originally ordered which we were unable to supply.
You will be responsible for the costs of returning items to us in all other circumstances, (including if you exercise your right to withdraw your purchase in the Cooling-Off Period).
If we do not receive the original item back from you with the delivery slip, we may arrange for collection of the item from the delivery address at your cost. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
1.3 PRICE AND PAYMENT OPTIONS
Your payments are securely handled by WorldPay, the world’s leading payment service provider. We accept most major credit and debit cards. VAT (as applicable) may be charged on items, at the current rates, and are correct at the time of entering the information on to the system. Delivery is charged extra. Please refer to the shipping rates when you reach checkout for details. The actual price charged to international customers will be subject to the exchange rate applied by the customer’s credit or debit card company.
Although we try to ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. We reserve the right to update prices displayed on the Website from time to time.
You may pay for the items which you order online by supplying your credit/debit card details on the secure online order form. If you would prefer to pay by cheque or bank transfer, please contact our Customer Services Department.
When you place your order, our system automatically asks your card issuer for authorisation for this amount. If we get a valid authorisation, your card issuer will hold this value expecting a charge from us. Receipt of your credit card details and debit of payments does not constitute our acceptance of your order. Please note that we cannot guarantee the security of data when you send us by email. Accordingly please do not send us payment information using email. For details of the security measures we employ please read our Privacy Statement. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
AVAILABILITY OF ITEMS
We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either:
(i) offer you an alternative item of equivalent quality and price if this is possible; or
(ii) cancel the item from your order and give you a full refund in respect of that item.
If we are unable to contact you or do not receive a response from you, we will process any remaining items on your order and refund you for the items we were unable to supply.
If you are under 18, you may use this Website only with the involvement of a parent or guardian.
COLOURS, SPECIFICATIONS AND PRODUCT DIMENSIONS
We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor’s display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.
THE CONTRACT BETWEEN US
When you place an order to purchase items using our Website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarising the details of your order. We accept your order only when we send an email confirming that we have dispatched the items in your order. The contract between us is formed at the point we send the Dispatch Confirmation E-mail in respect of those items mentioned in the Dispatch Confirmation E-mail.
To fulfil our obligations to you under these Terms and Conditions we communicate with you by email and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications in writing.
We will be responsible for any losses you suffer as a direct result of us breaching these Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for the sale of items by us to you was formed (i.e. at the point we send the Dispatch Confirmation E-mail to you). We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed. Our liability to you under these Terms and Conditions will not exceed the total price charged for the items purchased.
EVENTS BEYOND OUR REASONABLE CONTROL
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
ALTERATIONS TO THIS WEBSITE AND TERMS AND CONDITIONS
We reserve the right at any time to make changes to this Website, these Terms and Conditions, and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.